• How much does it cost to start and use the service?

Registration is completely free. You only pay a service fee of 2%-2.8% of the total amount of the invoice (including VAT) when withdrawing the fee.

• Can I start using the service without commitment?

With us, you only agree to the terms of use. There are no separate notice periods or costs related to user account maintenance.

• Can I work in multiple fields?

You can work in as many fields as you want! The most important thing is to find out which VAT to invoice for each activity before submitting the invoice.

• Can I invoice through Invosy even if I'm self-employed or have my own social security number?

This is not possible through Invosy as it can mess up corporate tax returns from the taxpayer's point of view. Our service is only for individuals who submit invoices without their social security number.

• Can I instruct my employees to invoice the work done through Invosy?

Yes! This requires that the work performed by the employee is considered as self-employed and not as a position equal to the employment relationship.

• How is invoicing done in practice?

Billing made easy. You can create your customers on the "Customers" tab or fill in your customer details for each invoice separately. In addition, information about the work performed and other information required by the system is added to the invoices.

• How quickly will the invoice be delivered?

An invoice will be issued when the invoice is sent. There may be delays with online invoicing. After sending the invoice, you will always receive a confirmation by e-mail.

• When can I submit invoices without VAT?

In principle, VAT should always be added to invoices, as billing is done with our company's y-code. VAT discounts apply only to companies and entrepreneurs with an annual income of less than 15,000 euros.  

• What if my customer is in the construction industry and the invoice should be covered by reverse VAT?

When creating an invoice, select the option "I offer construction services (VAT 0%)" and also "VAT rate 0%". After that, the invoice contains the following sentence: "According to § 8 c of the VAT Act, it is stipulated that the purchase of construction services is subject to VAT.

• My bill is incorrect. How can I create a credit note?

A compensation invoice cancels both our original invoice and your customer's. You can create a return invoice on the invoice line by pressing the round arrow icon. Please note that the total amount on the return invoice must be the same as the original invoice, as partial refunds do not work in our system.

• How and at what stage do I add an expense allowance to my bill?

Refunds can only be added to the bill if your customer has committed to paying them. If not, they should be reported as part of the individual's tax return. 

Expense and compensation requests are created in the "Expenses and benefits" tab, after which they are added to the invoice, which must be saved as a draft in the "Invoices" tab. Please note that only expenses and benefits added to the bill via the tab can be paid out to you.  

• What can be deducted from taxes?

Tax-deductible expenses include YEL insurance premiums and those benefits not submitted by your client.

• Can I settle with my customer in cash, using a payment terminal or MobilePay?

Unfortunately, this is not possible. Billing with Invosy is done only on the basis of an invoice.

• Can I also invoice abroad through Invosy?

Yes, in this case the VAT is 0% for companies, but always 22% for individuals. The most important thing is to always add the VAT number of the company in question instead of the Estonian y-number.

• Info from QuickPay

In order to receive QuickPay, we always require the customer's confirmation in an e-mail sent from us.

The QuickPay limit is a maximum of 4,000 euros per small entrepreneur/company.

QuickPay terms and conditions:

• payment metric at least good
• recovery metric excellent
• risk points below 50
• the e-mail from which the confirmation is received must be identifiable from the company's public data

   

• How soon will I receive my QuickPay payment?

The QuickPay confirmation request is sent to your customer at the same time you send the invoice yourself. Our customer service processes QuickPay during opening hours on a first-come, first-served basis. If QuickPay cannot be guaranteed, our customer service will contact you.

• How do I know if my customer has already paid the bill?

The status of the invoice changes to "Paid" when the performance is fixed in the system and the salary can be withdrawn.

• When will my fee be paid?

If the invoice is shown as paid, the payment can be withdrawn in the "Salaries" tab. If QuickPay is on the bill, you will receive a notification by e-mail about the salary to be withdrawn when the bill is funded. Once the fee has been withdrawn, it will be paid out in the next pay run and then the salary status will change to “bank processing”. 

Attention! Transactions are always reflected on invoices with a delay of one day. In addition, delays may occur due to weekends and public holidays.

• Why haven't I received my payment yet?

• The performance has not yet been credited (Note: the delay is a day).
• Your customer has not yet paid the invoice (Note: many schedule payment until the due date of the invoice).
• The bill has been paid with incorrect information. 
• The reference number has gone to the recipient field of the message (common in foreign companies).

• Why is my salary less than the invoice?

The small business fee always consists of the tax-free part of the bill. When increasing the fee, our service fee (2%-2.8%) + VAT based on the activity is always deducted. The QuickPay surcharge is 3.5% + VAT. 

• When will my tax card information be updated?

If the change has been made in OmaVero, the new information can be updated in the system no later than the next day. The information on tax cards for the new year is updated automatically if the small business has not prepared a change tax card before this.

• Does my client get a household deduction?

Yes. In this regard, the y-identifier must be reported to the tax authority, and in this case our y-identifier will be notified, which is also used for invoicing. Read more on Vero.fi. 

• Can I operate as a light entrepreneur even if I am unemployed?

Yes. This may lead to you being asked to clarify the matter, but you will receive a service certificate for this from our customer service.

Light business is an easy way to submit an invoice without much commitment or even test an existing business idea.

Rejection of Signing Request

1. Open your Invosy profile, go to the "Open Tasks" tab, click on the "My Requests" button, and then see the "Task contract offered by the company" section.

2. When you find the task you are looking for, you can view the document. You can then reject the task by clicking the “Reject signature” button.

3. You will be asked for the reason for rejecting the task, which will be forwarded to the sender. 

4. After entering the reason, click the “Reject” button.